Job Description

Parts Counter

North Hollywood Toyota (TNH) is seeking for a Parts Counter to enhance our current Parts department growth. We are seeking for a detail oriented multitask and energetic candidate to join our team. TNH offers a position work environment and encourages internal promotions.

As a Parts Counter, you'll be responsible for managing inbound calls, providing price quotes, and answering any other inquiries for customers. Support in pulling and filling orders from stock and pull orders for delivery. You will be the leading support to our Parts team.

This is a full-time role in which you'll report to the Parts Manager. You must be willing to work onsite at the North Hollywood Toyota office.

What you'll do as a Customer Service Representative?

• Assist all customers (retail and shop) in selecting parts
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answer phone calls, providing price quotes and other information.
• Review body shop estimates, confirm parts that are ordered are correct and all pricing is in line with the estimate.
• Provide high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Report out-of-stock parts or shop materials that need immediate attention to Parts manager.
• Locate out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Notify the body shop when all parts have arrived and when they will be delivered.
• Pull orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicit assigned accounts by phone.
• Stay current on new products and product updates.
• Work with Parts manager in maintaining a lost sales tracking program.
• Other tasks as assigned.

Qualifications

What we look for in our Customer Service Representative?

• Minimum of two (2) years of experience
• High School Diploma or higher Preferred
• Must have a valid Drivers License and be eligible for coverage under Garage Liability policy (Not an excluded driver)
• Strong oral and written communication
• Strong problem solving and decision-making skills
• Strong integrity
• Friendly, welcoming, and positive attitude
• Complete Tasks with efficiency and accuracy.
• Attention to detail.
• Ability to work independently or in a team environment
• Maintains professional appearance.

Benefits

What do we offer?

• Medical, Dental, and Vision benefits
• Supplemental life insurance policies for you and your dependents
• Long term disability insurance
• Flexible Spending Account (FSA)
• Employer paid life insurance
• Retirement plans: Employer match, 401(k) and Employee Stock Ownership Plan (ESOP)
• Career Path Opportunities
• UKG Wallet (access to your pay before payday)
• Tickets at Work- Discounts on parks, museums, movie tickets and much more
• AT&T Wireless Discounts
• Midway Rent a Car- Rental car Discounts
• Dell Member Purchase Program

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